Job Description

Facilities Manager

(Maintenance Supervisor)

COMMUNITY SUCCESS DIVISION

Who We Need

We're seeking a visionary facilities leader who can transform maintenance operations into experiences that delight residents. As our Facilities Manager, you'll provide strategic direction across multiple properties—setting standards of excellence, developing talented teams, and creating environments where residents are inspired to renew year after year.

What You'll Do

In this role, you'll blend technical expertise with leadership vision:

• Team Leadership : Guide and develop a diverse facilities team including Site Logistics Techs, Turn Technicians, Maintenance Technicians, and Maintenance Specialists to deliver exceptional service.
• Standards Excellence : Establish and uphold property-specific standards for curb appeal, unit condition, and system performance that exceed resident expectations.
• Strategic Planning : Contribute significantly to property business plans, bringing expertise in facilities operations, capital improvement planning, and preventative maintenance.
• Vendor Management : Partner with Forge Central to negotiate service contracts and supply sources that maximize both quality and cost efficiency.
• Emergency Response : Handle urgent situations with composure, competence, and clear communication, ensuring resident safety and property protection.
• Process Documentation : Utilize AI tools to document incident reports, systems, workflows, and standard operating procedures that ensure consistency across properties.
• Team Development : Train facilities team members to engage meaningfully with residents, transforming maintenance interactions into relationship-building opportunities.
• Cross-Team Collaboration : Work closely with Community Managers to ensure facilities operations align with overall property goals and resident experience strategies.

 Your Impact Will Be Measured By

• Resident satisfaction and renewal rates

• Team development and performance metrics

• Work order response times and completion quality

• Unit turn timeliness and quality standards

• Inspection scores and property condition assessments

• Budget adherence and cost control effectiveness

• Business plan advancement and implementation

• Client satisfaction with facilities operations

 The Ideal Match

You're a hands-on facilities leader who combines technical knowledge with people development skills. Your approach balances operational excellence with resident experience, understanding that well-maintained properties are the foundation of vibrant communities. You excel at developing systems that deliver consistency while empowering your team to handle each resident interaction with care and professionalism.

 Compensation & Position Details

• Base Salary : $85,000-$110,000/year, paid semi-monthly

• Bonus Structure : Share of renewal bonuses and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time

• Reports to : Community Managers

• Direct Reports : Site Logistics Techs, Turn Technicians, Maintenance Technicians, and Maintenance Specialists 

Connection to Our Mission

Your role is fundamental to our mission of making space for people to live vivid stories in valued communities. By creating and maintaining environments of exceptional quality, you establish the physical foundation where memorable experiences can unfold. Your leadership ensures that facilities operations don't just maintain buildings—they elevate everyday experiences, transforming spaces into places where residents feel valued and inspired to build their lives.

Day in the Life

Each division operates according to a regimented business operating platform. Community Success teams follow the Assess, Plan, Act (APA) operating platform that involves 2 short stand-up meetings and 3 team meetings totaling a max of 20% of the work week. Each meeting is focused on assessing performance, planning for issues, and acting on those issues. Community Success teams are guided by a comprehensive Business Plan that is updated quarterly and broken down into daily tasks via the Daily Action Plan (DAP). The Regional Facilities Manager’s action lists require extensive planning and coordination with Site Logistics Managers and Community Managers, totaling 40% of the work week. The remaining 40% is spent in hands-on service to team members, residents and the community. 

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