What You Will Do
Serve as the primary point of contact for a portfolio of Acumatica customers ensuring their success and satisfaction throughout the customer lifecycle.
Drive adoption of Acumatica solutions helping customers achieve their business goals and maximize ROI.
Achieve world-class NPS/CSAT scores retention churn and contraction mitigation renewals and expansion goals via effective and proactive account management.
Conduct regular business reviews (QBRs/ABRs) to assess progress identify opportunities and align strategic objectives.
Own and manage customer escalations coordinating across departments to ensure timely and effective resolution.
Provide guidance on product features policies and licensing questions.
Act as a trusted advisor sharing best practices and insights to help customers optimize their use of Acumatica.
Contribute to Customer Success best practices and continuously improve processes to enhance customer experience.
Qualifications :
Requirements
5 years of SaaS or ERP experience preferably in Customer Success Account Management Implementation or Support roles.
Located in the USA.
Excellent oral and written communication skills with a frictionless professional style.
Ability to work efficiently and effectively in a remote/distributed environment.
Strong listening and problem-solving skills; able to build consensus and de-escalate tense situations.
Experience managing high-stakes accounts subscription renewals churn/contraction mitigation and expansion.
Passion for driving customer satisfaction and making sound business decisions.
Quick learner who enjoys mastering new software processes and policiesand sharing that knowledge.
Resourceful self-directed detail-oriented and highly organized.
Comfortable interacting with C-Level executives at mid-market and enterprise companies.
Ability to prioritize effectively and manage diverse workloads in a dynamic fast-paced environment.
Team player committed to contributing to the overall success of the team.
Additional Information :
Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
For this role the salary range is $00 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors including skills qualifications experience and other relevant elements.
At Acumatica certain roles are eligible for additional rewards including annual bonus and stock. These awards are allocated based on individual addition certain roles also have the opportunity to earn sales incentives based on revenue or utilization depending on the terms of the plan and the employees role.
Remote Work :
No
Employment Type :
Full-time
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