Each year 140M children are born. Birth defects affect 1 in 33 births in developed countries and in 50% of cases they are not detected during prenatal examinations. Prenatal medicine is particularly complex and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.
Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database Sonio aims to become the reference tool to help practitioners improve screening reduce diagnostic errors and optimize pregnant womens medical path.
Sonios mission is to improve womens and childrens health by promoting access and quality of care through technological innovation medical expertise and collective intelligence.
Youll join the customer success team at an early stage in our go-to-market. Youll have to act as a strategic partner to our users analysing usage & adoption to maximise the value they get from Sonio. Reporting to the lead Customer Success Manager your main tasks will be:
Support initial adoption working with the sales & implementations teams to identify key stakeholders & lead training sessions
Lead customer relationships with your portfolio
Perform data-driven analysis to propose new configurations & strategies to maximise product adoption
Proactively manage the customer health score to anticipate and address at-risk accounts and ensure customer retention
Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:
Strong business acumen with the ability to understand and articulate high-level technical /clinical concepts and convey them into business-relevant notions
User-centric strategic thinker at ease with analytics
Team player and ability to work transversally
You are willing to perform technical tasks (you dont need to have previous experience here but should be willing to learn) to perform product configuration autonomously
Localisation: Boston or New-York
Salary: $90k - $120k 10% bonus - The package is flexible depending on seniority; we can share our internal if needed.
Sonios Benefits
Health Insurance (Medical plan vision dental) - up to 30000$ per year FSA & HSA
401(k) - up 4% of your salary matched
Life Insurance - covering 2 times your salary up to $200k
An attractive Parental Policy for primary and secondary caregivers
20 PTO 1 week offered between Christmas and New Year
Offices in Boston (HQ) & New York (incl. free breakfast drinks & gym)
Flexible hours & remote policies
Commuter Benefits
One offsite per year in France & regular team building with US team
Ongoing trainings and continuous opportunities for professional growth and development specifically unlimited access to coaching
We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us please follow up at
Required Experience:
Manager
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