Job Description

Facilities Project Manager

(Site Logistics Technician)

COMMUNITY SUCCESS DIVISION

Who We Need

We're seeking an organized orchestrator who can transform maintenance coordination into resident delight. As our Site Logistics Tech, you'll be the vital connector between residents' needs and facilities solutions—ensuring responsive service while maximizing operational efficiency through thoughtful scheduling, vendor coordination, and project management.

What You'll Do

In this role, you'll blend logistical precision with relationship building:

• Work Order Orchestration : Coordinate all maintenance requests with efficiency and care, prioritizing resident needs while optimizing team resources.
• Preventative Excellence : Manage preventative maintenance schedules and inspection processes to proactively preserve property condition and resident satisfaction.
• Project Support : Assist with improvements and repairs by obtaining competitive bids, tracking progress milestones, and ensuring quality standards and deadlines are met.
• Space Access : Serve as the trusted liaison for vendors and service providers, ensuring seamless access while maintaining property security.
• Turn Coordination : Schedule and oversee unit turns to minimize vacancy periods while maintaining exceptional quality standards for incoming residents.
• Team Support : Run property errands, coordinate deliveries, and provide logistical assistance to the entire Community Success team.
• Resident Engagement : Build rapport with residents to coordinate convenient repair scheduling and foster positive maintenance experiences.
• Technology Utilization : Leverage AI-enabled communication and scheduling applications to maximize team efficiency and service delivery.

Your Impact Will Be Measured By

• Work order turnaround time and completion quality
• Apartment turn time and quality standards
• Inspection thoroughness and follow-through
• Resident satisfaction with maintenance processes
• Vendor relationship management effectiveness
• Team collaboration and support metrics

The Ideal Match

You're a detail-oriented coordinator who combines exceptional organizational skills with a genuine understanding that maintenance coordination impacts resident experiences. You thrive in active, varied roles and excel at balancing multiple priorities while maintaining a friendly, service-oriented approach. Experience with property management software and a background in facilities coordination are valuable, as is your ability to communicate effectively with residents, vendors, and team members.

Compensation & Position Details

• Base Salary : $31.25/hour, paid semi-monthly
• Bonus Structure : Share of renewal bonuses and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time
• Reports to : Regional Facilities Manager
• Location : Field position across multiple properties, based at Grand Street Commons Apartments, Seattle

Connection to Our Mission

Your role directly supports our mission to make space for people to live vivid stories in valued communities. By ensuring maintenance needs are addressed promptly and professionally, you create an environment where residents can focus on living their stories rather than worrying about property issues. Your coordination transforms what could be frustrating maintenance experiences into demonstrations of our care and attention, reinforcing the value we place on resident satisfaction.

Day in the Life

Each division operates according to a regimented business operating platform. Community Success teams follow the Assess, Plan, Act (APA) operating platform that involves 2 short stand-up meetings and 3 team meetings totaling a max of 20% of the work week. Each meeting is focused on assessing performance, planning for issues, and acting on those issues. Community Success teams are guided by a comprehensive Business Plan that is updated quarterly and broken down into daily tasks via the Daily Action Plan (DAP). The Site Logistics Manager spends 60% of time executing tasks from the DAP and the remaining 20% is customer service for team members, residents, and the community.

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